Refund policy

Returns

All sales are final. We do not accept returns, exchanges, or issue refunds except in the following circumstances:

Items that arrive visibly damaged at delivery
Items with concealed damage reported within 48 hours of delivery with photographic evidence
Incorrect items (wrong product shipped)

In all other cases — including change of mind, sizing issues, or general dissatisfaction — we are unable to accept returns or issue replacements.

Eligibility requirements for damage/incorrect item claims:

Visible delivery damage must be noted on the carrier's proof of delivery at the time of receipt
Concealed damage or incorrect items must be reported within 48 hours of delivery to support@ashandcointeriors.com with your order number, delivery date, and 4–6 photos of the item, defect, packaging (inside and outside), and shipping label
All original packaging must be retained until we confirm next steps
All claims require prior authorization (RMA) before any return is processed

Upon approval, we will coordinate with the vendor to determine the appropriate resolution. All approved claims are subject to vendor policy and will be resolved through a replacement only. No refunds will be issued. Original shipping charges are non-refundable.

How to start a return:

How to submit a damage or incorrect item claim:

Within 48 hours of delivery, email support@ashandcointeriors.com with your order number, delivery date, and a description of the issue.
Include 4–6 photos of the item, the defect or damage, the shipping label, and the packaging (inside and outside). Claims submitted without photos cannot be processed.
Wait for claim authorization (RMA). Do not discard any packaging or the item until you receive instructions from us.
Once your claim is approved, we will coordinate with the vendor to determine the appropriate resolution. All approved claims are subject to vendor policy and will be resolved through a replacement only. Refunds are not offered.
If the vendor does not approve a replacement, we will communicate their decision to you directly.

Oversized & Freight Returns

For freight-shipped furniture, contact support@ashandcointeriors.com to arrange an authorized pickup or return.
Refunds for freight returns are issued less original shipping, handling, and any applicable return freight fees.

Damaged or Incorrect Items

Please inspect all deliveries upon arrival.

If damage is visible at delivery, note it on the carrier's proof of delivery at the time of receipt and photograph the packaging and item before signing.
For concealed damage or incorrect items, contact us within 48 hours of delivery at support@ashandcointeriors.com with your order number, delivery date, and 4–6 photos of the item, defect or issue, shipping label, and packaging (inside and outside).
Keep all packaging and the item as received until we provide next steps. Do not discard any materials.
Upon approval, we will coordinate with the vendor to arrange a prepaid pickup. All resolutions are subject to vendor policy and will be fulfilled through a replacement only. No refunds will be issued.

Terms & Conditions (Order-Related)

All sales of custom/made-to-order furniture are final once submitted.

We reserve the right to cancel orders due to pricing errors, availability issues, suspected misuse, or quality concerns. In such cases, any payment collected will be returned to the original form of payment.

Delivery dates are estimates; we are not liable for delays outside our control (e.g., carrier delays, weather, or vendor backorders).

Please verify dimensions, materials, finishes, and color prior to purchase. Color and finish may vary due to lighting, screen settings, and material variations.

For shipping questions or order inquiries, contact us at support@ashandcointeriors.com. Please include your order number in all correspondence for the fastest response.

Product warranties vary by manufacturer. Many items include a manufacturer's limited warranty covering defects in materials or workmanship. For warranty details on a specific product, contact us at support@ashandcointeriors.com with your order number and product information and we will connect you with the appropriate manufacturer support.

Got more questions?

Our customer service team is available around standard working hours.

For faster service, include your order number and relevant photos if reporting an issue.